How to make a claim for your cat

We need a claim form that has been fully completed by you and your Vet. If this is your first time claiming, you must fill in the policy holder section of the claim form in full. This includes listing all and any Vets that you have attended with your Pet. We can accept a copy of the claim form (scanned or photograph) via email to claims@agriapetinsure.ie.

For every Vet Fees claim, we require an itemised invoice for the treatment you wish to claim for and corresponding clinical history from the treating Vet. If you are the payee of your claim, you must have paid your Vet first. We will require proof that you have paid your Vet.

For the first claim, we require your Pet's full clinical history from all Vets you have attended. All you need to do is list on the claim form what Vets you have attended with your pet, and we will contact them directly for clinical history.

The answer is no. We can accept clear photographs of the claim form, vaccination card, microchip record and adoption certificate. We can also accept scanned copies of the above via email to claims@agriapetinsure.ie.

Yes, your Vet can send us your claim form and supporting documentation. The claim form must contain your policy number. If you have not signed the claim form, we will send you a copy and request your consent before processing the claim. If you have not completed the Policy Holder section of the form, we may contact you for additional information.

We only require your Pet's clinical history since it has been in your possession. If you advise at the inception of your Policy that your Pet is fully vaccinated, you must be able to provide evidence of this.

The territorial limits of the Policy are restricted to the Republic of Ireland only. This means you cannot travel to Northern Ireland for Veterinary treatment.

The answer is yes. We recommend that if your Pet is having advanced imaging carried out such as MRI or CT scan, orthopaedic surgery or Specialist referral that you avail of our pre-authorisation procedure.

If your claim is received with everything we need, your claim will be processed in less than 5 business days. If we require further documentation or information from either you or your Vet, this can cause delays however we will send multiple reminders for information and keep you updated on the progress of your claim. We endeavour to process all claims in less than 20 business days.

If your claim is not successful you will be sent a letter via email detailing the reasons why your claim was not approved. Instructions on how to appeal your claim will be provided at this time. If you wish to appeal a claim decision, you may be required to submit information from your Vet that supports an appeal. Once registered, appeals can take up to 10 business days to review.

The fixed excess is payable once per condition per policy year. The variable excess is a percentage of the vet bill that you pay each time you make a claim. Please refer to your Policy schedule for full details on the amounts for the fixed and variable excess.

Yes, how often you submit claims for ongoing treatment is up to you, however we advise that if treatment is ongoing for up to one year, that you submit your claim no later than 90 days after your renewal for the period of insurance your claim falls in to.

As part of your plan you will have cover towards the cost of euthanasia and/or cremation. The amount you are covered for will depend on your plan. Please refer to your Policy schedule for further details.

We have a pre-authorisation procedure in place for certain Veterinary Treatments. This procedure will provide you with approval for your claim before you incur costs. To apply for pre-authorisation, you and the Vet who will treat your Pet must complete the claim form. There is a box on the claim form to tick if your claim is a pre-authorisation request. We will require your Pet's clinical history and an itemised estimate for the treatment required.

If your pre-authorisation claim is approved, you will be notified via email. We will also advise you of any deductions that will apply and the approval amount. This may help facilitate a vet direct claim.

Procedures suitable for pre-authorisation include, but are not limited to ultrasound, MRI, CT scan, orthopaedic surgery, allergy testing and specialist referrals. Treatments not suitable for pre-authorisation are, any procedure under €700, medication, out of hours emergency and/or life saving treatment.

Pre-authorisation claims will be prioritised, however if your claim is the first claim on the policy, we will require the same level of documentation as with a regular first claim. If your pet is being referred to a specialist vet or a vet who has never treated your pet before, we may also require the referral clinical history.